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I've been coming here for years to have tires installed on my cars, trucks, and Motorhomes. And it's always been a good experience with customer service as well as the competitive prices. (See prior review)
However, today was a different story. I brought my truck in due to what I believed was a suspension problem. The truck would shudder or shake violently. I've never had any front end work done here but I've noticed the alignment pits on my prior visits. So I limped my truck over there on Monday (3-12-18) to get it checked. I was told I would have to have an appointment. So, I made an appointment for Thursday 3-14-18 at 4 pm. On Thursday I was told the problem with the truck was my front end suspension needed work (bushings and arms) and I was quoted $501 dollars. I was told that I would have to bring the truck back in the morning so the work could be done. I dropped the truck off at 7:30 on Friday. I was called at approx 10:30 and advised that my truck was ready to be picked up. When I returned to pick up the truck, I was told it was taken for a test drive and it's stills vibrates and shakes, And the reason is because my center drive bearing needs to be replaced, and "we don't do that here".
My concern is, shouldn't I have been told what the problem was when I brought it in on Thursday for an estimate ? Or maybe a phone call while it was there?
I was assured that I had worn front end parts, that needed to be replaced. However, I brought it in for the vibration. I explained to the tech what the problem was, and that wasn't addressed.
Now I have to take it to another shop to address the problem that I brought it to Tucker for. And I'm $500 poorer. ? Not the level of service and professionalism I had expected from Tucker Tire.
I am so glad I found Tucker Tire Co. on Yelp! I called to have my tires aligned and they promptly gave me an appointment. When I arrived, Kinga took care of my car right away. They told me my two back tires were aligned so they only charged me for the two front tires. They are so honest and so nice! Kinga even replaced the missing caps on the metal air plugs for free! I will recommend Tucker Tire Co. to all my friends and relatives. Thank you Kinga and Tucker Tire Co. for providing such expert and efficient service! I'm so happy I found you!
I ordered tires and wheels through Tucker Tire as I have used them before and they have great competitive pricing. When I showed up the wheels did not fit my car. Tucker tire ordered the wrong ones. Simple mistake but I was bummed as I live 1.5 hours away and didn't have time to come back anytime soon. Jeff Tucker took amazing care of everything and truly went above and beyond to make it right. He re-ordered the correct wheels, through them in his truck with the tires all mounted and balanced, and DROVE 1.5 HOURS TO MY HOUSE!!!!! He personally delivered them to me so I didn't have to make the trip. All with the same price it was originally. I was blown away. They have always had great customer service but this was just incredible. More than I would have asked for. I am definitely a loyal customer after this. My driveway is starting to look like a Tucker tire catalog lol. Use them for tires and wheels, you won't be disappointed.
Tucker tires staff and co are the best! Wish the hours would be a bit longer, but we all have families. I get it. Thanks for your awesome
A thank you card was sent to me. Wow! I didn't think this happened anymore. On the back it was handwritten, not a computer label and a free offer. I love Tucker tires! I almost want to go and work for them. They seem to care for their employees and customers.
But your tire in the back store get it installed in the front part of the store and in and out under an hour!!!
Had a right rear blowout 50 miles from home and stumbled onto Tucker (classic car, needed tube also). Few places will deal with tubes tires, let alone do them right. Brian was very helpful, got back on the road in under an hour. Went back and got new set of tires, went back again for alignment check, no charge because it was OK. Excellent shop, old school. I will keep driving the 50 miles, it's worth it!
I hate to write this review because I've had a good experience in the past with their Laguna Niguel store. I just want to point out that I was on a very tight budget when I needed 4 tires a few months ago and asked what my options were in my price range. I was told they have an "Asian Import" that are a good inexpensive tire and I will get 25000 miles out of them. I found out later that Asian means Chinese and trust me you'll get less than 10,000 miles out of them, if that. Do not buy these tires. Within a couple of weeks the fronts were at 60% and the rears 50%. They were completely bald at 3 1/2 months. I've always known Tucker to be a reputable company so I don't know why they need to sell these crappy tires and at the same time tell you that you'll get plenty of wear out of them. I went to a used tire shop on Arrow hwy and they sold me 4 used Continentals that had about 70% tread left on them for $180 out the door tax everything. And they've barely worn so far. If Tucker needs to sell these crap tires at least let the consumer know that they are this bad. If I had gotten a warning I would have scrounged up some extra money and gotten something better.
Great service. There was a nail in my back tire. Called in and they let me know how much it would be to fix it and it would only take 10mins at most. The mechanics were all very friendly and helpful. Put my tire back in and put away the spare and they even added extra air to the rest of my tires.
I've been coming here for years for new tires. I never had a problem with their service until my recent visit. I called first to ensure they had the tires I needed in stock and they confirmed it. When I arrived, they confirmed the tires were in stock, I paid for them and proceeded to the service bay. After waiting about 30 minutes, I was informed that the tires I purchased were not in stock. I was given the option to return the following day, purchase a different brand tire, or get a full refund and go elsewhere. I did not want to return the following day, nor did I want to go elsewhere so I opted for the different tires. However, I informed them I needed to be out of there by a certain time due to a previously planned appointment elsewhere. Although I was promised my car would be ready on time, it did not happen as promised... surprise, surprise. 'Fool me once, shame on you; fool me twice, shame on me.' Tucker Tire Co. has last my business.