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Been coming here for 20+ years. Outstanding service, prices and aftercare. I own 4 cars and wouldn't go anywhere else for tire service. My last visit, I needed 4 tires for my truck. I went there when it opened and was out within the hour. While waiting, I googled the tires I was buying at other places. I was saving 30% from a "marked" special at America Tires. This place has never done me wrong. I was there 4 days ago with a nail in my tire. Not once did they asked for $$, they simply said, "These are our tires. We got you." I was out in 20 minutes. The customer service, product and everything else can't be beat.
I've been coming here for years to have tires installed on my cars, trucks, and Motorhomes. And it's always been a good experience with customer service as well as the competitive prices. (See prior review)
However, today was a different story. I brought my truck in due to what I believed was a suspension problem. The truck would shudder or shake violently. I've never had any front end work done here but I've noticed the alignment pits on my prior visits. So I limped my truck over there on Monday (3-12-18) to get it checked. I was told I would have to have an appointment. So, I made an appointment for Thursday 3-14-18 at 4 pm. On Thursday I was told the problem with the truck was my front end suspension needed work (bushings and arms) and I was quoted $501 dollars. I was told that I would have to bring the truck back in the morning so the work could be done. I dropped the truck off at 7:30 on Friday. I was called at approx 10:30 and advised that my truck was ready to be picked up. When I returned to pick up the truck, I was told it was taken for a test drive and it's stills vibrates and shakes, And the reason is because my center drive bearing needs to be replaced, and "we don't do that here".
My concern is, shouldn't I have been told what the problem was when I brought it in on Thursday for an estimate ? Or maybe a phone call while it was there?
I was assured that I had worn front end parts, that needed to be replaced. However, I brought it in for the vibration. I explained to the tech what the problem was, and that wasn't addressed.
Now I have to take it to another shop to address the problem that I brought it to Tucker for. And I'm $500 poorer. ? Not the level of service and professionalism I had expected from Tucker Tire.
Let me start this by saying I'm very particular about the way I'm treated as a customer. So having said that there is a reason why I only deal with Tucker store for all my tire needs it last called CUSTOMER SERVICE!! this place REALLY appreciates their customers and it shows in every aspect from the phone , to in person at the sales desk or the shop nothing but a class act here
Got a new set of wheels here a couple of days ago. Spoke with Jerry last Thursday and he ordered my wheels and promised them on time. Unfortunately due to work I couldn't make it in till this past Monday. Jerry informed me that he wasn't going to be in but said he would have all the paperwork ready. I was helped by Joe in place of Jerry. I've been coming to this place for awhile now for tires and I must say I've never had a problem with any of the staff both in the sales and service side. They are all efficient in their respective positions in this company and I must say this type of customer service is hard to find these days. They don't nickel and dime you like national tire chains do. They are honest and professional. Thank you!
Tucker tire was recommended to me from an off-road company, I drove 350 miles from Arizona for an alignment. I also asked if they could replace a valve stem, they instructed me that in order to do so they would have to replace the sensor. I gave them the okay. I was 100% happy with the service and was going to write a great review until I got home and the sensor had failed after only 391 miles later to be exact. I took my vehicle to the dealership where they asked for the original sensor and told me they have the ability to replace just the valve stem. So now that I've realized I was told different, I feel cheated, and lied to! I would have recommended tucker tire and still will for an alignment. But I wouldn't recommend them for any other work as they will sell you used or faulty parts.
I am so glad I found Tucker Tire Co. on Yelp! I called to have my tires aligned and they promptly gave me an appointment. When I arrived, Kinga took care of my car right away. They told me my two back tires were aligned so they only charged me for the two front tires. They are so honest and so nice! Kinga even replaced the missing caps on the metal air plugs for free! I will recommend Tucker Tire Co. to all my friends and relatives. Thank you Kinga and Tucker Tire Co. for providing such expert and efficient service! I'm so happy I found you!
These guys deserve 10 stars. Outstanding teamwork and service from the entire crew. They had the tires I wanted in the size that I wanted and from the manager Scott on down to the guys out in the shop everyone was on their game 100% I'm impressed! They got me out the door paid for and all four tires mounted and balanced in less than 30 minutes!!! "The best tire service I have ever had"
I normally prefer to buy tires from Sam's Club or Costco, but neither of those places had tires I liked for the vehicle I have. I tried multiple other tire shops (See my negative review of America's Tires). Tucker's was reccomended to me by one of my mechanics. They were friendly and helpful. The price seemed reasonable. I was expecting to come back for installation another day, but they did it on the spot. My only negative comment is that we discussed a 2 or 4 wheel allignment and after, the guy put my vehicle on the lift, said the wheels for this vehicle cannot be alligned. The technician still made some adjustments, which I don't understand, yet paid for. Anyhow, overall it was a good experience and I reccomend them.
After a long day driving towards home I realize my tire pressure is going low I knew I have something wrong with my tire , it might jeopardize my safety and my family's safety as well, I had to pull over and stop for a good tire shop to take care of my tire, I got my tire fixed by these wonderful people, especially this hard working lady who works behind the office running all over the place with a big beautiful smile on her face, giving every each customer a wonderful customer service, her name is Kinga , I was so amazed and impressed with her kindness and her ability to make everyone around her pleased and comfortable, I am very happy with the service, I'm very happy that I had met this wonderful lady Kinga , Yes I have had a wonderful experience today
Michael Asad , thank you Kinga :)