Defender LTX M/S
I've been coming here for years to have tires installed on my cars, trucks, and Motorhomes. And it's always been a good experience with customer service as well as the competitive prices. (See prior review)
However, today was a different story. I brought my truck in due to what I believed was a suspension problem. The truck would shudder or shake violently. I've never had any front end work done here but I've noticed the alignment pits on my prior visits. So I limped my truck over there on Monday (3-12-18) to get it checked. I was told I would have to have an appointment. So, I made an appointment for Thursday 3-14-18 at 4 pm. On Thursday I was told the problem with the truck was my front end suspension needed work (bushings and arms) and I was quoted $501 dollars. I was told that I would have to bring the truck back in the morning so the work could be done. I dropped the truck off at 7:30 on Friday. I was called at approx 10:30 and advised that my truck was ready to be picked up. When I returned to pick up the truck, I was told it was taken for a test drive and it's stills vibrates and shakes, And the reason is because my center drive bearing needs to be replaced, and "we don't do that here".
My concern is, shouldn't I have been told what the problem was when I brought it in on Thursday for an estimate ? Or maybe a phone call while it was there?
I was assured that I had worn front end parts, that needed to be replaced. However, I brought it in for the vibration. I explained to the tech what the problem was, and that wasn't addressed.
Now I have to take it to another shop to address the problem that I brought it to Tucker for. And I'm $500 poorer. ? Not the level of service and professionalism I had expected from Tucker Tire.
I really don't write review often but my experience at Tucket Tire Co was great so here it is.. Yesterday I was driving carpool lane on 10 freeway near 10 and 60 meets (avoid if possible) big pothole and right side two tires go down (alert on the screen of my car).. so pull over and see that two tires need to be changed. Call around compare prices, and found Tucker Tire Co to be fair and good price and also gave me the option on two different set of tires (decided to go change all four.. it was time), I checked to make sure they could do the job right away and they said yes so I went to the store and Mr. Scott was very helpful and gave me the same exact price as he quoted me over the phone. Great customer service as Mr. Scott stepped away for few minute to make sure the tire was in stock and I was standing there no more than 2 minutes and 3 other salesperson asked if I had been helped. The work paper and invoice was made and sent me to the service center (which is sperate from the main office) which is located no more than 50 yards away, drove my car and again service person was very nice and did the job right away. I had to get my alignment checked but they were little busy because it was Monday so they gave me an option of staying (which will take few hours) or come back another day to get the alignment checked, took the option of coming back another day. Here is another thing that I really liked was, on my tire, I got aftermarket airhole plugs and they did not forget to put those back on, which was nice (other tire store forgot and just put one of those plastic ones when I got one tire serviced for nail in the tire a few weeks ago and now I have three aftermarket airhole plugs and one plastic one)... My experience at Tucker Tire Co was very professional and smooth experience I was glad to pick the store for my tire store from now on.
I have been coming to Tucker Tire for quite some time now. Every time I come here, the service is just as great as ever. Moving to Highland from covina and will continue to make the trip for the best service I have found. They are great!! Knowledgeable staff and good hard workers. Very honest and trustworthy. They won't try to push you into a "sale".
Thanks again to the Tucker Tire Team!! Great job!!
Great place! I came in 5 minutes before they were going to close, so I was just going to ask for a quote on patching tires. Instead the man at the desk said to just take it to the shop and they should be able to patch it. As soon as I drove up to the garage, they started working on. All the guys were so awesome! Quick and friendly service. I'm definitely coming back here for all my tire needs.
I've had very good luck buying tires from them. We bought my husbands set about 6 months ago and one got a screw in it and they took it out and repaired the tire and didn't charge us! Also, I don't drive far and have bought very good used tires from them for my car that I just drive to the bus stop etc, I'm sure they're fine for more driving and are always in good shape. Their prices and services are great!
Best tire shop in LA; and I've been to many of them. Pricing was super fair, they tried any and all options before letting me know the last option was new tires, and the over all service was top notch. It still has a "mom and pop" feel to it; from the ticket system they have to classic rock jumping in the tire shop. Great experience, highly recommend it.