Michelin was founded in 1889 by the Michelin brothers. In 1895, the brothers built the first car to be driven on pneumatic tires. In 1946, Michelin patents the radial tire casing. More recently in 2005 the airbus A380, the super jumbo jet seating over 500 passengers, uses Michelin tires. Michelin tires have won races such as the Le Mans, enduro races and rally races. Michelin truly is the pioneer of the modern tire and continually strives to be at the forefront of tire technology.
I've been coming here for years to have tires installed on my cars, trucks, and Motorhomes. And it's always been a good experience with customer service as well as the competitive prices. (See prior review)
However, today was a different story. I brought my truck in due to what I believed was a suspension problem. The truck would shudder or shake violently. I've never had any front end work done here but I've noticed the alignment pits on my prior visits. So I limped my truck over there on Monday (3-12-18) to get it checked. I was told I would have to have an appointment. So, I made an appointment for Thursday 3-14-18 at 4 pm. On Thursday I was told the problem with the truck was my front end suspension needed work (bushings and arms) and I was quoted $501 dollars. I was told that I would have to bring the truck back in the morning so the work could be done. I dropped the truck off at 7:30 on Friday. I was called at approx 10:30 and advised that my truck was ready to be picked up. When I returned to pick up the truck, I was told it was taken for a test drive and it's stills vibrates and shakes, And the reason is because my center drive bearing needs to be replaced, and "we don't do that here".
My concern is, shouldn't I have been told what the problem was when I brought it in on Thursday for an estimate ? Or maybe a phone call while it was there?
I was assured that I had worn front end parts, that needed to be replaced. However, I brought it in for the vibration. I explained to the tech what the problem was, and that wasn't addressed.
Now I have to take it to another shop to address the problem that I brought it to Tucker for. And I'm $500 poorer. ? Not the level of service and professionalism I had expected from Tucker Tire.
had a nail in my tire and went in expecting to be there a while but to my surprise these guys work fast. It seems like each person has a specific role. one guy greets and removes the tire, the next guy takes it off the rim, the next guy repairs it, the next guy mounts and balances, and then the original greeter mounts the tire back on the car. They work like a fine oiled machine... all the while every tech shows a good attitude.
I ordered tires and wheels through Tucker Tire as I have used them before and they have great competitive pricing. When I showed up the wheels did not fit my car. Tucker tire ordered the wrong ones. Simple mistake but I was bummed as I live 1.5 hours away and didn't have time to come back anytime soon. Jeff Tucker took amazing care of everything and truly went above and beyond to make it right. He re-ordered the correct wheels, through them in his truck with the tires all mounted and balanced, and DROVE 1.5 HOURS TO MY HOUSE!!!!! He personally delivered them to me so I didn't have to make the trip. All with the same price it was originally. I was blown away. They have always had great customer service but this was just incredible. More than I would have asked for. I am definitely a loyal customer after this. My driveway is starting to look like a Tucker tire catalog lol. Use them for tires and wheels, you won't be disappointed.
I've been coming here for years for new tires. I never had a problem with their service until my recent visit. I called first to ensure they had the tires I needed in stock and they confirmed it. When I arrived, they confirmed the tires were in stock, I paid for them and proceeded to the service bay. After waiting about 30 minutes, I was informed that the tires I purchased were not in stock. I was given the option to return the following day, purchase a different brand tire, or get a full refund and go elsewhere. I did not want to return the following day, nor did I want to go elsewhere so I opted for the different tires. However, I informed them I needed to be out of there by a certain time due to a previously planned appointment elsewhere. Although I was promised my car would be ready on time, it did not happen as promised... surprise, surprise. 'Fool me once, shame on you; fool me twice, shame on me.' Tucker Tire Co. has last my business.
I find the front office, of all tire stores I've done business with, very cordial and respectful. They direct you to the garage, where all the customers go for service. There is another counter in that work area where you pay your bills based on the kind of work done. The staff there are very kind & warm. Very fast service. The kind of business that is client based and what made this place a great country. Will do business again in the future.
Everyone at TuckerTires is so friendly and helpful. Brian helped us out the other day and provided us with exceptional customer service. Thank you ...
Excellent customer service and great prices. My family has been coming here for years. There are two buildings in the same alleyway one is the storefront for shopping and paying for transactions, the other is where you drive your car around to be serviced. I recommend taking a day off of work and scheduling your service during the week, because it's pretty busy on Saturdays. I had my service on a Thursday and it took about an hour and a half. There is a small waiting room and some outdoor seating as well. There are coffee shops, restaurants, and mom & pop shops within walking distance if you don't want to sit and wait.
This place is absolutely incredible! The staff is knowledgeable, friendly, and efficient. you can tell they have a system going that can meet te demands of a busy day, yet still have the essence of a small shop where each client matters. I was able to come in today and feel like I was taken care of and given reasonable prices, and I am definitely coming back for any of my future tire needs. Thank you Tucker's tires!
We'd give them a ten
They are honest reliable and fairly priced..
They are really good!!!!
I really can't even begin to explain the customer service here. I've been going to these guys for a looong time and I don't even live in the area anymore. I would literally get my car towed here if I had to before bringing it to any other tire shop. These guys are the best and always get the job done in a timely matter!
