This place was absolutely amazing! I was so frustrated when I got there. I had been to 4 different places, and not one of them had the correct parts to change my tires! Immediately when I pulled up I was helped, everyone was so nice. They didn't look at me like I didn't know anything about my car because I was a woman. They gave me every option possible for repairing/replacing my tires, they did not just tell me what they were going to do, they let me decide. They were pretty busy and they got me in and out in less than an hour! I will be back any time I have tire problems! I definitely recommend this place, they were very friendly, caring, honest and fast! Such great customer service, as well as great work done on my car!
The owner Jim tracked me down based on my yelp review and called me this afternoon to apologize for the experience I had here recently.
Jim informed me that he printed out my yelp review, made copies and handed it to his employees (good idea).
I believe he was very sincere in his apology, and got the impression the situation that I experienced was not common place. Hopefully it wasn't. Still doubt I will ever come back here for tires again though, but I appreciated the call.
had a nail in my tire and went in expecting to be there a while but to my surprise these guys work fast. It seems like each person has a specific role. one guy greets and removes the tire, the next guy takes it off the rim, the next guy repairs it, the next guy mounts and balances, and then the original greeter mounts the tire back on the car. They work like a fine oiled machine... all the while every tech shows a good attitude.
Today Tucker Tire has proven once again why I and many friends have become and will remain long time customers. I had a disappointing experience today and within one hour I received a call from Jim Tucker with no excuses about the issue - The only thing he I was concerned with was that his customer was satisfied. Jim immediately resolved the issue without hesitation. It is nice to know that our local businesses do care about their customers!
These guys deserve 10 stars. Outstanding teamwork and service from the entire crew. They had the tires I wanted in the size that I wanted and from the manager Scott on down to the guys out in the shop everyone was on their game 100% I'm impressed! They got me out the door paid for and all four tires mounted and balanced in less than 30 minutes!!! "The best tire service I have ever had"
This place is beyond awesome! Customer service is fantastic because you're actually greeted with smiles from all service people as well as the sales staff! There is no pressure to purchase tires. The sales office lets you know of the condition of your tires and don't bully you into purchasing more than you need. Fast, knowledgeable, very friendly! I thought great customer service was a thing of the past, considering the world we live in now, but it's still alive and well at Tucker Tires! They beat Costco's as well as Pepboys' prices! They lived up to their good reviews and have earned a customer for life!! Thank you!!!
Just got all my tires replaced for a great price! I did my homework and spend over a week looking for a good place to have my tires replace at a good price for good tires. Every single employee I Encounter here was friendly, even the ones just passing by me saying hi or good morning, small gestures that go a long way..
I was acknowledged right when I walked in the building by Jerry he was friendly and found me a great deal for my car. I was in and out in about an hour which was great! I highly recommend Tucker tires for anyone looking for a great place and service!!
I hate to write this review because I've had a good experience in the past with their Laguna Niguel store. I just want to point out that I was on a very tight budget when I needed 4 tires a few months ago and asked what my options were in my price range. I was told they have an "Asian Import" that are a good inexpensive tire and I will get 25000 miles out of them. I found out later that Asian means Chinese and trust me you'll get less than 10,000 miles out of them, if that. Do not buy these tires. Within a couple of weeks the fronts were at 60% and the rears 50%. They were completely bald at 3 1/2 months. I've always known Tucker to be a reputable company so I don't know why they need to sell these crappy tires and at the same time tell you that you'll get plenty of wear out of them. I went to a used tire shop on Arrow hwy and they sold me 4 used Continentals that had about 70% tread left on them for $180 out the door tax everything. And they've barely worn so far. If Tucker needs to sell these crap tires at least let the consumer know that they are this bad. If I had gotten a warning I would have scrounged up some extra money and gotten something better.