I've been coming here for years to have tires installed on my cars, trucks, and Motorhomes. And it's always been a good experience with customer service as well as the competitive prices. (See prior review)
However, today was a different story. I brought my truck in due to what I believed was a suspension problem. The truck would shudder or shake violently. I've never had any front end work done here but I've noticed the alignment pits on my prior visits. So I limped my truck over there on Monday (3-12-18) to get it checked. I was told I would have to have an appointment. So, I made an appointment for Thursday 3-14-18 at 4 pm. On Thursday I was told the problem with the truck was my front end suspension needed work (bushings and arms) and I was quoted $501 dollars. I was told that I would have to bring the truck back in the morning so the work could be done. I dropped the truck off at 7:30 on Friday. I was called at approx 10:30 and advised that my truck was ready to be picked up. When I returned to pick up the truck, I was told it was taken for a test drive and it's stills vibrates and shakes, And the reason is because my center drive bearing needs to be replaced, and "we don't do that here".
My concern is, shouldn't I have been told what the problem was when I brought it in on Thursday for an estimate ? Or maybe a phone call while it was there?
I was assured that I had worn front end parts, that needed to be replaced. However, I brought it in for the vibration. I explained to the tech what the problem was, and that wasn't addressed.
Now I have to take it to another shop to address the problem that I brought it to Tucker for. And I'm $500 poorer. ? Not the level of service and professionalism I had expected from Tucker Tire.
Excellent customer service and great prices. My family has been coming here for years. There are two buildings in the same alleyway one is the storefront for shopping and paying for transactions, the other is where you drive your car around to be serviced. I recommend taking a day off of work and scheduling your service during the week, because it's pretty busy on Saturdays. I had my service on a Thursday and it took about an hour and a half. There is a small waiting room and some outdoor seating as well. There are coffee shops, restaurants, and mom & pop shops within walking distance if you don't want to sit and wait.
I am thinking this business has no need for my review as it already scored five stars! Well, it's about time that Yelp has to add another star for this super awesome place.
Dave and Bernie are always so helpful and friendly, no problem is too big when you are talking with them.
I have purchased tires for my cars here and had them patched at various times, and EVERY single time, their prices are fair and honest.
At their busiest times, it is still worth the wait as you know you are giving good honest people business and to keep them in business.
And to top it off, their waiting room is nice and toasty on a cold winter day.
This place is amazing. I won't go anywhere else for rims and tires. Scott in the office is adorable and successfully met all my needs. The guys that work in the shop are super friendly, efficient, and do great work. I had a faulty sensor and they fixed it without hassle or additional charge. Thanks Dave, Dillon, and everyone else who worked on my truck.
I was referred by a friend and was told they had reasonable pricing and they did alignments. I sent my husband to check it out and he was quoted for tires and an alignment at a decent price. He agreed and they started to work on the car. He received a phone call saying that he also need brakes and rotors, to which he agrees to. This was on a Thursday. Friday I called out of work and then we had a long weekend due to Presidents' Day which brings me to today Tuesday Feb 20 2018. I am driving to work and hear a thumping sound every time I lane change go over a bump on the road or break. When I get to work I call my husband and he says he doesn't know why it would be making that sound. I get out of work start driving home and decide I can not drive like this. The sound is coming more and more I pull over. My husband meets me at the gas station that I stopped at and discovers that Tucker Tires failed to put the bolts back onto The brake caliper. This is real bad. You'll be seeing me tomorrow
This is an update I can't be mad when someone apologizes. They owned up to their mistake. Fixed it apologized and that's how it's done.