Wrangler A/T Adventure
Today Tucker Tire has proven once again why I and many friends have become and will remain long time customers. I had a disappointing experience today and within one hour I received a call from Jim Tucker with no excuses about the issue - The only thing he I was concerned with was that his customer was satisfied. Jim immediately resolved the issue without hesitation. It is nice to know that our local businesses do care about their customers!
I had initially purchased six tires from an online tire business for my motorhome. Two of the six tires were almost eight years old (DOT codes was 2211). Talk about dangerous. So, after sending the two tires back to the online business, a friend of mine recommended Tucker Tire Co. I spoke with Carl and he sold me the two additional tires I needed at a great price. I will definitely shop here again when I need new tires for my motorhome. Thank you!
I've been coming here for years to have tires installed on my cars, trucks, and Motorhomes. And it's always been a good experience with customer service as well as the competitive prices. (See prior review)
However, today was a different story. I brought my truck in due to what I believed was a suspension problem. The truck would shudder or shake violently. I've never had any front end work done here but I've noticed the alignment pits on my prior visits. So I limped my truck over there on Monday (3-12-18) to get it checked. I was told I would have to have an appointment. So, I made an appointment for Thursday 3-14-18 at 4 pm. On Thursday I was told the problem with the truck was my front end suspension needed work (bushings and arms) and I was quoted $501 dollars. I was told that I would have to bring the truck back in the morning so the work could be done. I dropped the truck off at 7:30 on Friday. I was called at approx 10:30 and advised that my truck was ready to be picked up. When I returned to pick up the truck, I was told it was taken for a test drive and it's stills vibrates and shakes, And the reason is because my center drive bearing needs to be replaced, and "we don't do that here".
My concern is, shouldn't I have been told what the problem was when I brought it in on Thursday for an estimate ? Or maybe a phone call while it was there?
I was assured that I had worn front end parts, that needed to be replaced. However, I brought it in for the vibration. I explained to the tech what the problem was, and that wasn't addressed.
Now I have to take it to another shop to address the problem that I brought it to Tucker for. And I'm $500 poorer. ? Not the level of service and professionalism I had expected from Tucker Tire.
I normally prefer to buy tires from Sam's Club or Costco, but neither of those places had tires I liked for the vehicle I have. I tried multiple other tire shops (See my negative review of America's Tires). Tucker's was reccomended to me by one of my mechanics. They were friendly and helpful. The price seemed reasonable. I was expecting to come back for installation another day, but they did it on the spot. My only negative comment is that we discussed a 2 or 4 wheel allignment and after, the guy put my vehicle on the lift, said the wheels for this vehicle cannot be alligned. The technician still made some adjustments, which I don't understand, yet paid for. Anyhow, overall it was a good experience and I reccomend them.
Bought a set of tires for my Camaro here. Emailed several places about pricing and they got back to me quickly and with precise pricing information. Got there early (they don't do appointments) and there were a few cars ahead of me. Staff was super friendly and answered all my questions. The entire process took less than an hour. Highly recommend this place and will come back here when I need tires again.
Must say this is one of the best experiences at a tire shop that I have had in a long while. From the sales shop to the brake/tire shop the customer service is outstanding. No up selling or pressure to bye other then what was needed. Was given plenty of options. Tires arrived fast and work was done in a timely manner. I will return for another set for my wife's vehicle and will recommend to family and friends.
I've only been going here the last few years. I keep coming back because they're always straight with me, price is reasonable and the time they say it takes?? is usually accurate. I've taken my brothers cars, girlfriends car, and a few of my company trucks. I've always dealt
with Scott F. He is friendly, knowledgeable, honest and navigates me in the right direction every time. I don't shop around. I like the service, the staff, and my tires and will be bringing my business here. Good job Tucker Tires
I appreciate you guys
I really can't even begin to explain the customer service here. I've been going to these guys for a looong time and I don't even live in the area anymore. I would literally get my car towed here if I had to before bringing it to any other tire shop. These guys are the best and always get the job done in a timely matter!