Dueler H/T 684 II
Dueler H/L Alenza Plus
Dueler A/T Revo 2
Dueler A/T RH-S
I had initially purchased six tires from an online tire business for my motorhome. Two of the six tires were almost eight years old (DOT codes was 2211). Talk about dangerous. So, after sending the two tires back to the online business, a friend of mine recommended Tucker Tire Co. I spoke with Carl and he sold me the two additional tires I needed at a great price. I will definitely shop here again when I need new tires for my motorhome. Thank you!
Let me start this by saying I'm very particular about the way I'm treated as a customer. So having said that there is a reason why I only deal with Tucker store for all my tire needs it last called CUSTOMER SERVICE!! this place REALLY appreciates their customers and it shows in every aspect from the phone , to in person at the sales desk or the shop nothing but a class act here
Excellent customer service and great prices. My family has been coming here for years. There are two buildings in the same alleyway one is the storefront for shopping and paying for transactions, the other is where you drive your car around to be serviced. I recommend taking a day off of work and scheduling your service during the week, because it's pretty busy on Saturdays. I had my service on a Thursday and it took about an hour and a half. There is a small waiting room and some outdoor seating as well. There are coffee shops, restaurants, and mom & pop shops within walking distance if you don't want to sit and wait.
I've been coming here for years to have tires installed on my cars, trucks, and Motorhomes. And it's always been a good experience with customer service as well as the competitive prices. (See prior review)
However, today was a different story. I brought my truck in due to what I believed was a suspension problem. The truck would shudder or shake violently. I've never had any front end work done here but I've noticed the alignment pits on my prior visits. So I limped my truck over there on Monday (3-12-18) to get it checked. I was told I would have to have an appointment. So, I made an appointment for Thursday 3-14-18 at 4 pm. On Thursday I was told the problem with the truck was my front end suspension needed work (bushings and arms) and I was quoted $501 dollars. I was told that I would have to bring the truck back in the morning so the work could be done. I dropped the truck off at 7:30 on Friday. I was called at approx 10:30 and advised that my truck was ready to be picked up. When I returned to pick up the truck, I was told it was taken for a test drive and it's stills vibrates and shakes, And the reason is because my center drive bearing needs to be replaced, and "we don't do that here".
My concern is, shouldn't I have been told what the problem was when I brought it in on Thursday for an estimate ? Or maybe a phone call while it was there?
I was assured that I had worn front end parts, that needed to be replaced. However, I brought it in for the vibration. I explained to the tech what the problem was, and that wasn't addressed.
Now I have to take it to another shop to address the problem that I brought it to Tucker for. And I'm $500 poorer. ? Not the level of service and professionalism I had expected from Tucker Tire.
Must say this is one of the best experiences at a tire shop that I have had in a long while. From the sales shop to the brake/tire shop the customer service is outstanding. No up selling or pressure to bye other then what was needed. Was given plenty of options. Tires arrived fast and work was done in a timely manner. I will return for another set for my wife's vehicle and will recommend to family and friends.
Been coming here for years and wouldn't trust my cars to anyone else. It's good to see that the guys that work here know what they're selling, know how to properly install what they sell, and overall just care about getting the job done right. For example, I've taken many tires here to be patched and have never had one leak. The one and only time I take one to a big chain store to be patched since Tucker isn't open on Sunday, guess what happens....
These guys are always busy and I usually try to make appointments for as early in the day as possible, but they really do try to get everyone out as quickly as possible given the amount of cars these guys see from the moment they open.
A great crew and great service that's reasonably priced.
I took my car to another (unmentionable) tire place after running over what could only be described as a industrial size staple. The other place told me it was "unfixable" due to the holes being close together. We were referred here and told "if they say it's 'unfixable' then it is." I was in and out in about 30 minutes, did I mention at the "unfixable" place I wasted errr... waited for 2 hours. So happy. Definitely recommend!!!!
Fast service and great work. I don't trust tire shops out of the blue to change tires on my rims. I love my rims and would prefer not to have scratches done to them. I was referred by a family friend mechanic to go check them out.
Glad I did. Spoke to Bryan first and got set up with a new tire since I have a un repairable tire due to a nail. Called Monday and the tire was in Tuesday AM.
In and out.
That same day, my wife had a nail in her back left tire. Went to go get a quote and spoke to Scott. Told him if I could get an estimate on a new tire. Before he gave me that quote he checked my tire. He told me to take it to the front and see if it's repairable then come back. Long story short - he saved me a new tire fee by simply having me check if the tire was repairable. Grade A staff and Grade work.
Got a new set of wheels here a couple of days ago. Spoke with Jerry last Thursday and he ordered my wheels and promised them on time. Unfortunately due to work I couldn't make it in till this past Monday. Jerry informed me that he wasn't going to be in but said he would have all the paperwork ready. I was helped by Joe in place of Jerry. I've been coming to this place for awhile now for tires and I must say I've never had a problem with any of the staff both in the sales and service side. They are all efficient in their respective positions in this company and I must say this type of customer service is hard to find these days. They don't nickel and dime you like national tire chains do. They are honest and professional. Thank you!