Rugged Trail T/A
Long Trail T/A Tour
Commercial T/A All-Season 2
All-Terrain T/A KO2
Mud-Terrain T/A KM2
Today Tucker Tire has proven once again why I and many friends have become and will remain long time customers. I had a disappointing experience today and within one hour I received a call from Jim Tucker with no excuses about the issue - The only thing he I was concerned with was that his customer was satisfied. Jim immediately resolved the issue without hesitation. It is nice to know that our local businesses do care about their customers!
I've been coming here for years to have tires installed on my cars, trucks, and Motorhomes. And it's always been a good experience with customer service as well as the competitive prices. (See prior review)
However, today was a different story. I brought my truck in due to what I believed was a suspension problem. The truck would shudder or shake violently. I've never had any front end work done here but I've noticed the alignment pits on my prior visits. So I limped my truck over there on Monday (3-12-18) to get it checked. I was told I would have to have an appointment. So, I made an appointment for Thursday 3-14-18 at 4 pm. On Thursday I was told the problem with the truck was my front end suspension needed work (bushings and arms) and I was quoted $501 dollars. I was told that I would have to bring the truck back in the morning so the work could be done. I dropped the truck off at 7:30 on Friday. I was called at approx 10:30 and advised that my truck was ready to be picked up. When I returned to pick up the truck, I was told it was taken for a test drive and it's stills vibrates and shakes, And the reason is because my center drive bearing needs to be replaced, and "we don't do that here".
My concern is, shouldn't I have been told what the problem was when I brought it in on Thursday for an estimate ? Or maybe a phone call while it was there?
I was assured that I had worn front end parts, that needed to be replaced. However, I brought it in for the vibration. I explained to the tech what the problem was, and that wasn't addressed.
Now I have to take it to another shop to address the problem that I brought it to Tucker for. And I'm $500 poorer. ? Not the level of service and professionalism I had expected from Tucker Tire.
Fast service and great work. I don't trust tire shops out of the blue to change tires on my rims. I love my rims and would prefer not to have scratches done to them. I was referred by a family friend mechanic to go check them out.
Glad I did. Spoke to Bryan first and got set up with a new tire since I have a un repairable tire due to a nail. Called Monday and the tire was in Tuesday AM.
In and out.
That same day, my wife had a nail in her back left tire. Went to go get a quote and spoke to Scott. Told him if I could get an estimate on a new tire. Before he gave me that quote he checked my tire. He told me to take it to the front and see if it's repairable then come back. Long story short - he saved me a new tire fee by simply having me check if the tire was repairable. Grade A staff and Grade work.
I have been going to Tucker Tire for over 45 years now. They had the best prices when I was a teenager and they still have the best prices in most cases now even though they have to compete with all of the online options now. The staff in the office has always been great, giving me the best prices they could and suggesting similar tires that would cost less. I have watched Dave and Frank take care of balancing and putting on my tires forever and they always do a great job. I now live 35 miles away but feel such a loyalty to them for all of the great deals they have given me in the past. While there can be a bit of await if you get there during their busy time, I have never minded that because you can see how hard they are all working to get you out as fast as they can. To me they are just the best place you can buy your tires at.
Got new rims and tires for my 2017 Chevy truck. I got there at 7:30 when they opened. Scott took great care of me and gave me the pointers I needed to give my truck the look I wanted. I am extremely satisfied. The guys in the shop really make the place shine. Fast, efficient, professional. I will go here for all my tire and wheel needs in the future and I live in Huntington Beach. Thank you Tucker Tire!
Had a flat tire the night before so I decided to go ahead and replace all four at the same time. I went to their website and saw that they had the tires I needed. Props for having tire prices and inventory all listed on the site.
Knows how to take care of each customer even when busy. Very professional, friendly, and careful attention to all my needs. Sat in the waiting room for 30 mins. Kind of stuffy in there but you get use to it pretty fast. Better than smelling tires and other fumes outside. The wifi is also much appreciated.
After everything was done, I inspected each tire to make sure everything was good. I guess I took a while because they came by to make sure I was okay. This small gesture tells me these people aren't just mindlessly doing only enough to not get in trouble. It builds a lot of trust in me and I'll be coming here for all my future tire needs.
Had a right rear blowout 50 miles from home and stumbled onto Tucker (classic car, needed tube also). Few places will deal with tubes tires, let alone do them right. Brian was very helpful, got back on the road in under an hour. Went back and got new set of tires, went back again for alignment check, no charge because it was OK. Excellent shop, old school. I will keep driving the 50 miles, it's worth it!
This place was absolutely amazing! I was so frustrated when I got there. I had been to 4 different places, and not one of them had the correct parts to change my tires! Immediately when I pulled up I was helped, everyone was so nice. They didn't look at me like I didn't know anything about my car because I was a woman. They gave me every option possible for repairing/replacing my tires, they did not just tell me what they were going to do, they let me decide. They were pretty busy and they got me in and out in less than an hour! I will be back any time I have tire problems! I definitely recommend this place, they were very friendly, caring, honest and fast! Such great customer service, as well as great work done on my car!
This place came recommended by 2 other people I know and so like yourself, thought I'd give them a shot. First, I called yesterday and Scott gave me a great no haggle price for 4 tires + install. 225/55/17. I couldn't pass up his quote on the Goodyear's he offered.
Already sold on the deal, I arrived to receive fine treatment, prompt service and found myself back on the road in less than 30 minutes! Impressive...
Also, I don't feel like I got any special treatment. I think this may just be how their philosophy on doing business is.