I find the front office, of all tire stores I've done business with, very cordial and respectful. They direct you to the garage, where all the customers go for service. There is another counter in that work area where you pay your bills based on the kind of work done. The staff there are very kind & warm. Very fast service. The kind of business that is client based and what made this place a great country. Will do business again in the future.
Outstanding service here all around. Brian helped me out and was great. I brought in a rim to have the tire replaced, turns out they didn't have it in stock and had to order one. Since my tire was less than a month old Pirelli was covering it for free pretty much. I was ready to pay over $200 for a new tire when Brian gave me the great news! Only had to pay for shipping of the new tire and labor for the install. Very happy with this tire shop, will be back in the near future.
I always like to go this place because
1. Best prices
2. Fast and efficient
4. They are not for money for they are for quality and make customer happy.
I have been there couple of times about 2 years within 2 years 2 different reason. I went to another tire place cheap or good rating but they were all same. They told me I need to replace new tire because tire not good and not fixable and they asked me regular market price. But they didn't have tire in stock and asked to me come back. So I look around and found TuckerTire they checked and told me I don't need to buy new tire this tire is still good condition another least 20k miles. They fixed. Another service not related to tire and they told me I don't need that service they gave me refund and charged me only $20 for checking service. That's why they not after your money they gave your best service and save your money and tine. Go ti this place and you will see.
Just got all my tires replaced for a great price! I did my homework and spend over a week looking for a good place to have my tires replace at a good price for good tires. Every single employee I Encounter here was friendly, even the ones just passing by me saying hi or good morning, small gestures that go a long way..
I was acknowledged right when I walked in the building by Jerry he was friendly and found me a great deal for my car. I was in and out in about an hour which was great! I highly recommend Tucker tires for anyone looking for a great place and service!!
I really can't even begin to explain the customer service here. I've been going to these guys for a looong time and I don't even live in the area anymore. I would literally get my car towed here if I had to before bringing it to any other tire shop. These guys are the best and always get the job done in a timely matter!
Today Tucker Tire has proven once again why I and many friends have become and will remain long time customers. I had a disappointing experience today and within one hour I received a call from Jim Tucker with no excuses about the issue - The only thing he I was concerned with was that his customer was satisfied. Jim immediately resolved the issue without hesitation. It is nice to know that our local businesses do care about their customers!
I hate to write this review because I've had a good experience in the past with their Laguna Niguel store. I just want to point out that I was on a very tight budget when I needed 4 tires a few months ago and asked what my options were in my price range. I was told they have an "Asian Import" that are a good inexpensive tire and I will get 25000 miles out of them. I found out later that Asian means Chinese and trust me you'll get less than 10,000 miles out of them, if that. Do not buy these tires. Within a couple of weeks the fronts were at 60% and the rears 50%. They were completely bald at 3 1/2 months. I've always known Tucker to be a reputable company so I don't know why they need to sell these crappy tires and at the same time tell you that you'll get plenty of wear out of them. I went to a used tire shop on Arrow hwy and they sold me 4 used Continentals that had about 70% tread left on them for $180 out the door tax everything. And they've barely worn so far. If Tucker needs to sell these crap tires at least let the consumer know that they are this bad. If I had gotten a warning I would have scrounged up some extra money and gotten something better.
These guys deserve 10 stars. Outstanding teamwork and service from the entire crew. They had the tires I wanted in the size that I wanted and from the manager Scott on down to the guys out in the shop everyone was on their game 100% I'm impressed! They got me out the door paid for and all four tires mounted and balanced in less than 30 minutes!!! "The best tire service I have ever had"