Assurance Fuel Max
Eagle GT II
This place is absolutely incredible! The staff is knowledgeable, friendly, and efficient. you can tell they have a system going that can meet te demands of a busy day, yet still have the essence of a small shop where each client matters. I was able to come in today and feel like I was taken care of and given reasonable prices, and I am definitely coming back for any of my future tire needs. Thank you Tucker's tires!
Fast service and great work. I don't trust tire shops out of the blue to change tires on my rims. I love my rims and would prefer not to have scratches done to them. I was referred by a family friend mechanic to go check them out.
Glad I did. Spoke to Bryan first and got set up with a new tire since I have a un repairable tire due to a nail. Called Monday and the tire was in Tuesday AM.
In and out.
That same day, my wife had a nail in her back left tire. Went to go get a quote and spoke to Scott. Told him if I could get an estimate on a new tire. Before he gave me that quote he checked my tire. He told me to take it to the front and see if it's repairable then come back. Long story short - he saved me a new tire fee by simply having me check if the tire was repairable. Grade A staff and Grade work.
I've only been going here the last few years. I keep coming back because they're always straight with me, price is reasonable and the time they say it takes?? is usually accurate. I've taken my brothers cars, girlfriends car, and a few of my company trucks. I've always dealt
with Scott F. He is friendly, knowledgeable, honest and navigates me in the right direction every time. I don't shop around. I like the service, the staff, and my tires and will be bringing my business here. Good job Tucker Tires
I appreciate you guys
I've been coming here for years to have tires installed on my cars, trucks, and Motorhomes. And it's always been a good experience with customer service as well as the competitive prices. (See prior review)
However, today was a different story. I brought my truck in due to what I believed was a suspension problem. The truck would shudder or shake violently. I've never had any front end work done here but I've noticed the alignment pits on my prior visits. So I limped my truck over there on Monday (3-12-18) to get it checked. I was told I would have to have an appointment. So, I made an appointment for Thursday 3-14-18 at 4 pm. On Thursday I was told the problem with the truck was my front end suspension needed work (bushings and arms) and I was quoted $501 dollars. I was told that I would have to bring the truck back in the morning so the work could be done. I dropped the truck off at 7:30 on Friday. I was called at approx 10:30 and advised that my truck was ready to be picked up. When I returned to pick up the truck, I was told it was taken for a test drive and it's stills vibrates and shakes, And the reason is because my center drive bearing needs to be replaced, and "we don't do that here".
My concern is, shouldn't I have been told what the problem was when I brought it in on Thursday for an estimate ? Or maybe a phone call while it was there?
I was assured that I had worn front end parts, that needed to be replaced. However, I brought it in for the vibration. I explained to the tech what the problem was, and that wasn't addressed.
Now I have to take it to another shop to address the problem that I brought it to Tucker for. And I'm $500 poorer. ? Not the level of service and professionalism I had expected from Tucker Tire.
I really don't write review often but my experience at Tucket Tire Co was great so here it is.. Yesterday I was driving carpool lane on 10 freeway near 10 and 60 meets (avoid if possible) big pothole and right side two tires go down (alert on the screen of my car).. so pull over and see that two tires need to be changed. Call around compare prices, and found Tucker Tire Co to be fair and good price and also gave me the option on two different set of tires (decided to go change all four.. it was time), I checked to make sure they could do the job right away and they said yes so I went to the store and Mr. Scott was very helpful and gave me the same exact price as he quoted me over the phone. Great customer service as Mr. Scott stepped away for few minute to make sure the tire was in stock and I was standing there no more than 2 minutes and 3 other salesperson asked if I had been helped. The work paper and invoice was made and sent me to the service center (which is sperate from the main office) which is located no more than 50 yards away, drove my car and again service person was very nice and did the job right away. I had to get my alignment checked but they were little busy because it was Monday so they gave me an option of staying (which will take few hours) or come back another day to get the alignment checked, took the option of coming back another day. Here is another thing that I really liked was, on my tire, I got aftermarket airhole plugs and they did not forget to put those back on, which was nice (other tire store forgot and just put one of those plastic ones when I got one tire serviced for nail in the tire a few weeks ago and now I have three aftermarket airhole plugs and one plastic one)... My experience at Tucker Tire Co was very professional and smooth experience I was glad to pick the store for my tire store from now on.