Tucker Tire:
Phone: (626) 332-1142
Fax: (626) 332-1224
Email: Sales@TuckerTireCompany.com
Tucker Service:
We are conveniently located off Azusa Ave. between the 10 and 210 freeways enabling us to not only just serve Azusa, Covina, Duarte, Glendora, La Verne, Monrovia, San Dimas and West Covina with ease but care for them as well.
Our Address is:
818 W. Front St.
Covina, CA 91722
Got new rims and tires for my 2017 Chevy truck. I got there at 7:30 when they opened. Scott took great care of me and gave me the pointers I needed to give my truck the look I wanted. I am extremely satisfied. The guys in the shop really make the place shine. Fast, efficient, professional. I will go here for all my tire and wheel needs in the future and I live in Huntington Beach. Thank you Tucker Tire!
I wish I can give more than 5 stars review!!!best place in the town to change ur tires!!!excellent customer service,from the front house until the technician on the back !! completely satisfied with this place!!Reasonable price too!!Sure recommended for everyone !!
Today Tucker Tire has proven once again why I and many friends have become and will remain long time customers. I had a disappointing experience today and within one hour I received a call from Jim Tucker with no excuses about the issue - The only thing he I was concerned with was that his customer was satisfied. Jim immediately resolved the issue without hesitation. It is nice to know that our local businesses do care about their customers!
I really don't write review often but my experience at Tucket Tire Co was great so here it is.. Yesterday I was driving carpool lane on 10 freeway near 10 and 60 meets (avoid if possible) big pothole and right side two tires go down (alert on the screen of my car).. so pull over and see that two tires need to be changed. Call around compare prices, and found Tucker Tire Co to be fair and good price and also gave me the option on two different set of tires (decided to go change all four.. it was time), I checked to make sure they could do the job right away and they said yes so I went to the store and Mr. Scott was very helpful and gave me the same exact price as he quoted me over the phone. Great customer service as Mr. Scott stepped away for few minute to make sure the tire was in stock and I was standing there no more than 2 minutes and 3 other salesperson asked if I had been helped. The work paper and invoice was made and sent me to the service center (which is sperate from the main office) which is located no more than 50 yards away, drove my car and again service person was very nice and did the job right away. I had to get my alignment checked but they were little busy because it was Monday so they gave me an option of staying (which will take few hours) or come back another day to get the alignment checked, took the option of coming back another day. Here is another thing that I really liked was, on my tire, I got aftermarket airhole plugs and they did not forget to put those back on, which was nice (other tire store forgot and just put one of those plastic ones when I got one tire serviced for nail in the tire a few weeks ago and now I have three aftermarket airhole plugs and one plastic one)... My experience at Tucker Tire Co was very professional and smooth experience I was glad to pick the store for my tire store from now on.
Friendly people and super healthful. I needed my tires replaced, but unfortunately I couldn't go to just any place. My original mechanic who rotated my tires broke the key to the wheel locks which made it impossible for me to be able to rotate or change tires. This place made it happen. They broke the locks and replaced them with new ones as well as replaced two of my tires plus did an alignment. Did I mention they were fast. All was done within an hour. Will be going there for any wheel related issues from now on.
The owner Jim tracked me down based on my yelp review and called me this afternoon to apologize for the experience I had here recently.
Jim informed me that he printed out my yelp review, made copies and handed it to his employees (good idea).
I believe he was very sincere in his apology, and got the impression the situation that I experienced was not common place. Hopefully it wasn't. Still doubt I will ever come back here for tires again though, but I appreciated the call.
I've been coming here for years to have tires installed on my cars, trucks, and Motorhomes. And it's always been a good experience with customer service as well as the competitive prices. (See prior review)
However, today was a different story. I brought my truck in due to what I believed was a suspension problem. The truck would shudder or shake violently. I've never had any front end work done here but I've noticed the alignment pits on my prior visits. So I limped my truck over there on Monday (3-12-18) to get it checked. I was told I would have to have an appointment. So, I made an appointment for Thursday 3-14-18 at 4 pm. On Thursday I was told the problem with the truck was my front end suspension needed work (bushings and arms) and I was quoted $501 dollars. I was told that I would have to bring the truck back in the morning so the work could be done. I dropped the truck off at 7:30 on Friday. I was called at approx 10:30 and advised that my truck was ready to be picked up. When I returned to pick up the truck, I was told it was taken for a test drive and it's stills vibrates and shakes, And the reason is because my center drive bearing needs to be replaced, and "we don't do that here".
My concern is, shouldn't I have been told what the problem was when I brought it in on Thursday for an estimate ? Or maybe a phone call while it was there?
I was assured that I had worn front end parts, that needed to be replaced. However, I brought it in for the vibration. I explained to the tech what the problem was, and that wasn't addressed.
Now I have to take it to another shop to address the problem that I brought it to Tucker for. And I'm $500 poorer. ? Not the level of service and professionalism I had expected from Tucker Tire.
Tucker Tire is awesome. They are very professional and do quality work. I only go to Tucker Tire for any tire based service. They are what customer service is supposed to be.
I was told I needed new tires so I took my car to Tucker Tire because I had heard such good reviews about them . It turned out that I didn't need new tires at all - just a tire rotation and air pressure check. They could have easily sold me a new set of tires but instead were honest , helpful, friendly, and didn't even charge me for the tire rotation. When I do need new tires, I will take my car here . They have gained a customer for life! Thank you, Tucker Tire Co. !
Quick and great customer service provided on this shop. Their manager at the time of my visit made sure I was in and out on time. Tire patch was $20 for my SUV.
